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Since August 2018, selected verified partners and companies have been given access to the official WhatsApp Business API. The business solution offers a variety of innovative usage scenarios for customer and target group communication and engagement. We’ve summed up the three best ways to communicate with your target group, as well as the three most important points in WhatsApp Business API implementation.
As an official WhatsApp Business Solution Provider, MessengerPeople can offer customers all the advantages of the official API to optimize their customer communication.
For companies to contact their customers via WhatsApp, the customers must actively agree to messaging app contact with the business. This active consent securelyfulfils GDPR regulations. All messages and content also remain under WhatsApp’s strict end-to-end encryption. Neither WhatsApp nor the parent company Facebook can see the business-customer conversations, or any multimedia sent in the chat.
First, we need to have a Facebook Business Manager ID
Don’t have a Facebook Business Manager ID?
(Checkout the link: https://www.facebook.com/business/whatsapp/get-started)
Don’t have you Facebook Business Manger ID verified?
(Checkout the link:https://www.facebook.com/business/help/2058515294227817?id=180505742745347)
The above link contains the guidelines to get your account verified. Secondly, we need a proper mobile number for the users to text to. There a few things which should be kept in mind regarding the mobile number. The mobile number must not have an active WhatsApp number linked to it. If there is anactive WhatsApp account to the number then here are some Steps to delete the account:
Lastly, we need to Select a Display for the WhatsApp business account. The display name should have a proper relation to the company Display Name must adhere to WhatsApp Display Name Guidelines. (Checkout the link for the guidelines:https://developers.facebook.com/docs/whatsapp/guides/display-name/)
A company can showcase its projects where a company can show its portfolio and the fields the company specializes on, this allows the users to get a small glimpse of the insights of the company and keep track of the current live project the company is working upon.
It also helps the user to test out the live demos a company might be developing if the company publishes any of the projects over to WhatsApp.
An important element in the customer relationship is customer engagement and the personal interaction between the company and the customer. With survey, feedback requests about products or services, and requests for user-generated content, you can gain valuable information and develop a better customer relationship.
The better you understand your target group and their needs, the more personal and effective your customer communication will be.
Companies are also able to send messages to their customers to provide live updates about important information or changes. These messages can even pop up on the customer’s smartphone lock screen.
Usage examples include booking or payment confirmation, delivery updates, flight time changes, reminders for bills or appointments, and more.
Now users can easily book appointment of the enlisted doctors within 5 minutes, the bot has a really easy conversational pattern, which helps the user to choose the category of problem, the doctor involved along with the date time and place of the appointment.
This can help a lot of local pharmacy’s and even hospitals willing to promote their business online with the power of automation on WhatsApp patients will easily be able to book scheduled appointments.
Now users can easily book a table with just a few steps just choose a date choose a time and you are set. Users can also see the entire menu over pictures as the bot also replies back with pictures allows the user to visualise the menu as well the food, which provides transparency to the user about the quality and preparation of the food he/she will be ordering or visiting to.
Restaurants opting to expand their business online as well as the restaurants which want to provide their users with a new and modern experience can opt for these kind of services where the user can just be at the table and through his/her phone order their food.
Customers can initiate contact with companies over WhatsApp and ask questions about purchase details, billing, product information, individual concerns, and much more. We offer support for integration into external CRM systems, so that you can work across mediums seamlessly. All of these are only possible just Because of WhatsApp Automation.
Imaginorlabs operates with moto of ethics, honesty and trust. We believe in forging strong relationships with the customer by providing the best in class solution in the fields of analytics , automation, artificial intelligence and cloud technologies thereby helping them achieve the maximum out of their business. Helping customers achieve the zen between man and machine is our commitment.
Get Insight from your data to maintain your business in day to day life.Predictive Analytics lead to more confident decision making, and better decisions can result in greater operational efficiency, cost reduction and reduced risk.
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We provide the best of solution to grow your business using Whatsapp . Whatsapp is the worlds most favourite chat platform , make use of whatsapp to cater to your customer.
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I had a chance to assign my IT project to Koustav. The project was assigned purely over (multiple) Zoom calls. Speaking with Koustav over Zoom calls gave me confidence that he and his team can deliver the project on time. Koustav and his team is highly professional and delivered our project before time. the best part abouut Koustav is that he's a very good listener and helped us a lot in fine tuning our app. Its been over a month that our project is delivered and running smoothly. Entire business happened remotely, without meeting each other (till date). BTW, this was the first instance where I did 100% business remotely that too with a company 2000KM away from Bangalore. I highly recommend koustav for yout IT tech/software requirements
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