Chatbots helps to increase operational efficiency and bring cost savings to businesses while offering added services and convenience to internal employees and external customers. They allow companies to solve different types of customer queries and issues while reducing the need for human interaction. With chatbots, a business can personalize, scale, and be proactive at the same time. For example, when relying only on human efforts, a business can serve a limited number of people at a time.
To be cost-effective, human-powered businesses are limited in their personalized and proactive outreach capabilities. On the other hand, chatbots allow businesses to engage with millions of customers in a personal way and can be scaled up or down according to business needs. By using chatbots, a business can provide personalized, human like, proactive service to millions of people at the same time. The main components of a Chatbot are natural language processing, text mining and artificial intelligence. Chatbots need to understand context and that is why ImaginorLabs stands out in the market.